Category archive: Articles

Business process outsourcing (BPO)

Business process outsourcing (BPO) is a broad term referring to outsourcing in all fields. A BPO differentiates itself by either putting in new technology or applying existing technology in a new way to improve a process. Few of the motivation factors as to why BPO is gaining ground are: Factor Cost Advantage Economy of Scale…

Overview of the Information Technology Infrastructure

Information Technology Infrastructure Library, or ITIL, was created by the British government in the 1980’s in an attempt to create a standard for the efficient and effective utilization of its several IT resources. The British government, with the help of IT professionals who applied their experience and expertise, developed and published a series of best-practice…

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